PayPal’s Seller Protection Program

PayPal’s Seller Protection Program

What’s eligible

You may be eligible for reimbursement under PayPal’s Seller Protection program if you sell something to a buyer and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks. You to retain the full purchase amount for debit and credit card-funded transactions when it applies, PayPal’s Seller Protection program entitles. There isn’t any limitation regarding the wide range of re payments that you can get protection. By accessing the transaction details page in your PayPal account you can easily see whether or otherwise not your transaction is entitled to security under this system.

PayPal’s Seller Protection system may use when a customer claims that:

  • They would not authorize, or reap the benefits of, funds sent from their PayPal account (described as an “Unauthorized Transaction claim that is”, additionally the Unauthorized deal happens in a breeding ground hosted by Paypal; or
  • They didn’t have the product away from you (called an “Item maybe maybe Not gotten” claim).

PayPal’s Seller Protection program might also use when a deal is reversed as a result of an effective chargeback by a customer or whenever a bank funded payment is reversed by the buyer’s bank.

This part defines PayPal’s Seller Protection system you, but you should also be familiar with the Impact of various purchase protection processes on sellers as it applies to.

Fundamental demands

All of the following basic requirements must be met, as well as any applicable additional requirements to be eligible for PayPal’s Seller Protection

  • The main target for your PayPal account should be in america.
  • The item should be a physical, concrete good that may be delivered, with the exception of products subject to the Intangible Goods alternative demands. Deals involving things that you deliver in individual relating to re payment manufactured in your real shop, are often qualified to receive Seller Protection provided that the buyer taken care of the deal face-to-face through the use of a PayPal goods and services code that is QR.
  • You need to deliver the product into the delivery target regarding the transaction details page in your PayPal account for the deal. You will not be eligible for PayPal’s Seller Protection if you originally ship the item to the recipient’s shipping address on the transaction details page but the item is later redirected to a different address. We consequently suggest perhaps not using a delivery solution that is arranged by the customer, so you should be able to offer legitimate evidence of delivery and distribution.
    • The delivery requirement will not connect with qualified deals involving things which you deliver in individual; provided, nevertheless, which you consent to offer us with alternate proof distribution or such extra paperwork or information regarding the deal that people may request.
  • You have to react to PayPal’s needs for documentation as well as other information on time as required within our e-mail communication to you or perhaps in our communication with you through the Resolution Center. You may not be eligible for Seller Protection if you do not respond to PayPal’s request for documentation and other information in the time requested.
  • In the event that sale involves pre-ordered or made-to-order items, you have to deliver inside the schedule you specified in the listing. Otherwise, it is strongly recommended which you ship all things within seven days after receipt of re re payment.
  • Offer proof of delivery or delivery.
  • The re re payment must certanly be marked that is“eligible “partially eligible” when it comes to Unauthorized Transaction claims, or “eligible” when it comes to Item Not Received claims, for PayPal’s Seller Protection from the Transaction Details page.

PayPal determines, with its discretion that is sole your claim qualifies for owner Protection system. PayPal is going to make a choice, with its single discernment, based on the protection and eligibility demands, any information or documents supplied through the quality procedure, or other information PayPal deems relevant and appropriate underneath the circumstances.